FAQ's

At The Kente Club.Co, we strive to provide the best customer experience possible. We understand that sometimes you may have questions or concerns about our accessory products and their returns.

Below, you'll find our FAQ page regarding our no return policy for accessories:

Q: What is your return policy for accessories?
A: We have a strict no return policy for accessories. Once purchased, accessories cannot be returned or exchanged unless there is a defect or damage upon arrival.

Q: Can I exchange or return my accessory if it is damaged or defective?
A: Yes, if your accessory arrives damaged or defective, please contact our customer support team within 48 hours of receiving your order. We will assist you in resolving the issue and provide a replacement if necessary.

Q: Can I cancel my accessory order?
A: Unfortunately, we do not accept cancellations for accessory orders. Once an order is placed, it cannot be canceled or modified.

Q: What if I receive the wrong accessory?
A: If you receive an incorrect accessory in your order, please contact our customer support team immediately. We will work with you to resolve the issue and ensure you receive the correct item.

Q: Do you offer refunds for accessories?
A: We do not offer refunds for accessories unless they are damaged or defective. In such cases, we will provide a replacement or store credit, depending on the circumstances.

Q: How can I contact your customer support team?
A: If you have any questions or concerns about your accessory order, please reach out to our customer support team through our contact page or email us at [email protected] We will be happy to assist you.

Please note that these policies apply specifically to accessories. For information regarding our return policy for other product categories, such as clothing or footwear, please refer to the respective pages on our website or contact our customer support team.