Thank you for choosing The Kente Club Co. We are committed to providing you with a professional and high-quality shipping experience. Please review our updated Shipping Policy below:
Domestic Shipping Policy: Shipment Processing Time:
- All orders are processed within 5-7 business days. Please note that we do not ship or deliver orders on weekends or holidays.
- In the event of a high volume of orders, there may be a slight delay. We will notify you via email or telephone if there is a significant delay in shipping your order.
Shipping Rates & Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. Boxes or APO/FPO Addresses:
- We offer shipment to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking:
- Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s).
- Please allow up to 48 hours for the tracking number to become active.
Customs, Duties, and Taxes:
- The Kente Club Co is not responsible for any customs fees or taxes applied to your order.
- Any fees imposed during or after shipping, including tariffs and taxes, are the sole responsibility of the customer.
- We take great care in packaging and shipping our products. However, The Kente Club Co is not liable for any products damaged or lost during shipping.
- If you receive a damaged order, please contact the shipment carrier immediately to file a claim.
- Kindly retain all packaging materials and damaged goods for the claim process.
International Shipping Policy:
- Currently, we offer shipping to the United Kingdom and Canada.
We appreciate your trust in our brand and strive to provide a seamless shopping experience. If you have any further questions or require assistance, please do not hesitate to contact us at [insert contact information].
Thank you for your continued support.
Sincerely, The Kente Club Co Team